Maintenance plans & services
What types of WordPress sites can you maintain and optimize?
We can manage virtually any WordPress site: personal blogs, corporate websites, online shops, portfolios, forums, e-learning platforms, community portals, or other dynamic content sites. Our service adapts to your needs.
Do you manage WooCommerce websites?
Yes. WooCommerce and other advanced websites (e.g., memberships, course sites) require more resources and are best supported under our Premium Care Plan, which includes real-time backups and enhanced monitoring.
What’s the difference between WordPress Care and WordPress Maintenance?
There is no difference. We use both terms interchangeably to describe our comprehensive service package that keeps your website fast, secure, and updated.
Do you manage content updates?
Yes. Allthough this is not included in every maintenance plans. The Advcanced and Premium plan include a set amount of site edit time. Submit your request, and we’ll handle updates promptly and professionally.
Billing & Accounts
How long will my care plan take to implement?
Most sites are fully onboarded within 24–48 hours (often within a few hours if hosting is already set up). We guide you through the process and keep you informed at each step.
What happens if I want to leave?
You can cancel anytime by submitting a cancellation request before your next billing date. We will honor all requests and can also provide you with a full backup of your site and database so you remain in control of your assets.
Which payment methods do you accept?
We process payments mostly via bank transfer, however we are supporting all major debit and credit cards. You may also save your details for automated billing, ensuring uninterrupted service.
Do you offer discounts?
Multiple sites: 20% discount if you maintain more than two websites with us.
Charities: 10% discount on all care plans.
Please contact us before ordering so we can set up your discount.
Am I locked into a contract?
No, we do not lock you into silently auto-renewing contracts. We strongly believe in delivering a premium quality service and customers that are willingly choosing to stay with us.
You remain in full control of your plan and can upgrade, downgrade, or cancel at any time.
How long is the commitment for your maintenance services?
Our services are flexible. You may choose monthly or annual billing, and you are free to terminate at any time. We prefer to keep clients through satisfaction – not obligation.
Webhosting, Domains & Migration
Does it matter what WordPress hosting I use?
Although we can work with most hosting providers, we have some preferred partners that provide an excellent quality, which is the most important parameter to choose a hosting provider. Feel free to contact us when choosing a hosting with WPProtect.pro that ensures optimal performance, faster fixes, integrated security, and free SSL certificates.
Do you provide hosting?
Yes, we offer dedicated managed WordPress hosting as additional service to our care plans. We act as an intermediary party between the hosting provider and the client, taking care of all technical issues and configuration.
Can you migrate my website?
Yes—if your site runs on WordPress, we can handle the full migration process so the transition is smooth, secure, and stress-free.
Do you provide SSL certificates?
Yes. All websites hosted by us come with free SSL certificates, ensuring secure HTTPS connections and improved SEO visibility.
Backups & Updates
How often do you take backups?
The frequency of the backups depends on the maintenance package.
Backups are stored securely on a separate server for added safety. Hosting clients also receive additional server-level backups. One-click restores mean recovery is fast if needed.
Do I need to perform updates myself?
No. Leave updates to us—we ensure compatibility, stability, and security while you focus on your business.
Security & Monitoring
Will you monitor my site’s security?
Yes. Our systems provide 24/7 monitoring against hackers, malware, brute-force attacks, and spam IPs. Suspicious activity is blocked before it can become a problem.
How do you protect the security of my WordPress site?
We implement advanced security measures, including firewalls, regular scans, continuous monitoring, and frequent backups. These layers of protection ensure your website is resilient against online threats.
Support & Communication
What are your support hours?
Our core hours are Monday–Friday, 9:00–17:00 CET, with responses usually within 2 hours. Outside these hours, we still monitor tickets and aim to reply as quickly as possible. Emergencies are handled directly.
How can I contact your team in an emergency?
In urgent situations, you may reach us by phone or via the emergency form on our contact page. Our team responds swiftly to ensure business continuity—24/7.
What happens if my site breaks or I need support?
Submit a support ticket through your client account. Our system alerts us immediately, and our team will respond quickly to resolve the issue.
Will I receive updates about my site’s status?
Yes. Andvanced and Premium maintenance packages include a monthly audit reports detailing backups, updates, performance checks, and security status, so you always know how your site is maintained.
Get a professional website today!
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